Practice Manager

  • Full Time
  • Clayton, VIC
  • Contact:

Metro Pain Group

About the Business

Metro Pain Group (MPG) is an expanding medical group seeking an experienced Practice Manager to join the team based in Clayton.  Our vision is to become one of the leading pain centres in Australia.

We have a dedicated research arm and connections with health professionals that allow us to deliver leading innovation and an experience that caters to the unique needs of each patient.

About the Role

You will be responsible for the day to day organisational needs of the clinic, providing leadership and support to health professionals and support staff.  This role will require you to apply a broad knowledge base in all areas of business management and operational delivery. Working closely with the CEO, you will have an opportunity to further develop your management capability and executive presence.

The Role

Reporting directly to the CEO you will lead operations and build a continuous improvement culture, by ongoing review and enhancement of systems and processes
In conjunction with Team Leaders, you will ensure the efficient and effective running of the clinic, by providing high quality support to doctors and an optimum experience for patients
You will act as the key liaison point for internal stakeholders, ensuring ongoing communication, issue resolution and process improvement
Lead and oversee recruitment, induction and training of staff in line with identified needs, facilitate on-boarding of practitioners, as well as mentor and develop Team Leader reports
Manage staff performance and team development needs
Assist in the development and deliver regular relevant operational performance reports
Maintain knowledge of and compliance with relevant government legislation, regulation and contractual obligations of the practice
Interact and influence at all levels, internally and externally, to promote the practice
Benefits and Perks

This is an opportunity for you to make your mark and become a pivotal player in the practice.
You will be working with and leading a great team of people as well as working alongside a team of passionate practitioners who really are helping our patients to live better lives.
We are located very close to public transport: trains and buses are well within walking distance.
We are lucky to have an on-site cafe who serves great coffee and a huge array of lunches.
We have an active Social Committee who run a variety of activities to cater to everyone throughout the year.
Skills and Experience

Essential skills

Business, health or other relevant degree or equivalent industry experience
Experience as a Practice Manager or similar role within a fast paced multi-practitioner medical practice
Strong leadership skills with the ability to motivate and shape the desired organisational culture
Excellent organisational skills and the ability to analyse situations and provide effective solutions
Experience with process review, improvement and process mapping
Highly effective communicator with staff, health professionals, business providers and suppliers
Good project management skills being able to deliver on time, within budget and to agreed scope
Solutions orientated and able to both implement change and delegate effectively

Desirable skills

Nursing or Allied Health background combined with commercial experience
Experience in a multi-practitioner specialist private practice
Experience in quality improvement within the health Industry

If you want to make a real difference to people’s lives whilst enjoying a diverse and challenging role then, please forward your resume with a cover letter, addressing all of the key selection criteria, to the Business Support Manager at

Applications that do not include a cover letter may not be considered.

We look forward to receiving your application.

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